Need help with AntiqScan? Email contact@antiqscan.comand we’ll get back to you, usually within 1–2 business days.
Common questions
How does scanning work?
Take a clear, well-lit photo of a single item. AntiqScan analyzes it with AI and live web research to identify the piece and estimate its value. Estimates are informational — for high-stakes decisions, consult a professional appraiser.
How do I cancel my subscription?
Subscriptions are managed by Apple: open Settings on your iPhone, tap your name → Subscriptions → AntiqScan, and choose Cancel. Canceling during the free trial means you won’t be charged.
How do I restore my subscription on a new device?
Open AntiqScan, go to Settings inside the app, and tap Restore Purchases while signed in to the same Apple Account.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
Delete individual items directly in the app. To erase your entire account and all stored photos, email contact@antiqscan.comfrom any address — include the word “deletion” and we’ll confirm within 30 days.
A scan looks wrong — what can I do?
Try again with better lighting, a plain background, and the whole item in frame; close-ups of maker’s marks or signatures help a lot. AI identification isn’t perfect, especially for unmarked pieces.